PROFESSIONAL SERVICES

Our technical support is led by experienced and knowledgeable support team with years of industry exposure for the solutions and products that we carry. Hence, our technical support offerings are as following:

DC – Care Next Business-day Maintenance Support plan (8x5xNBD)

• 8x5xNBD hardware replacement or equivalent (reporting before 3pm)
• 9am to 5pm telephone and remote support
• Unlimited Access to Customer Support Centre Web Services
• Software update & upgrade services

DC – Care Advanced Maintenance Support Plan (24x7x4)

• 24x7x4advance hardware replacement or equivalent (reporting before 3pm)
• 24x7 hardware service with 4 hours onsite service response time
• 24x7 telephone and remote support
• Unlimited Access to Customer Support Centre Web Services
• Software update & upgrade services